Responsible use

Privacy, access and safe use

Protect caller information and keep account access current.

Account access

Use individual authorized access where supported. Keep devices locked, remove former staff and report suspected compromise. Do not send passwords or authentication codes in support requests.

Caller data

Give any required AI, transcription and privacy notices. Collect only what is needed for the business request. Do not collect passwords, full card details, government identifiers or medical records. Regulated uses require separate approval and agreements; healthcare and legal-practice use are not supported in the current public release.

Emergency calls

Zappy is not an emergency service. Keep an accurate emergency policy and a human contact path. It must not be the only route for life-safety situations.

See the privacy notice, usage rules and deletion guide.

Updated September 15, 2026