Setup
Forward your business number
Choose when Elliot answers and keep a route back to your team.
Choose when to forward
- All calls: your carrier sends each incoming call to your assigned Zappy number.
- Missed calls: staff answer first; your carrier forwards busy or unanswered calls. Check that voicemail does not answer first.
- After hours: use your phone system’s schedule. Basic mobile forwarding may not support schedules.
In Zappy, open Help → Forward your number for provider guidance. Carrier instructions vary. Keep your provider’s steps for disabling forwarding.
Test the whole route
From another phone, call your original business number. Check open hours, after hours, busy and no answer. Speak both ways and verify the saved caller details.
Avoid forwarding loops. A human transfer destination must not forward back to Zappy or to the original number that already forwards to Zappy.
Undo forwarding at your carrier. Deleting the app or canceling your subscription does not change your phone company’s routing.
Updated September 15, 2026